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How long do I have to return an item? All sales are final. Any discrepancy in the order received must be reported within 5 days upon receipt of the goods. So please check your order when it arrives to make sure everything is correct and fits just how you want it. Please do not send back items after this time frame as the return will not be processed and the cost of shipping the return back to you will be your responsibility.
All customers must contact us via email at return@lingeriecatalog.us for a RMA (Return Merchandise Authorization) number within 5 days of receiving the item. You will be emailed the RMA number and instructions for returning the item. All returns must be shipped back to us within 14 days of receipt of order. We will not accept any returns past 14 days. Any item returned to us without the RMA number will not be exchanged or refunded and the item will be sent back to the customer at the customer's expense.
Should you receive an item that has a factory defect, or were shipped the wrong size or color, we will gladly exchange the item at our expense.
Please note that when returning items we recommend that you get a tracking number. We are not responsible for items that get lost in the mail.
What can you return? We only accept items back that are unworn and unused. We will also not take back items that smell of smoke, perfume, or body odor. Please be sure to try on your merchandise in a smoke-free environment. Clothing that has metallic coloring has a tendency to discolor when exposed to lotions, perfumes, oils, or normal washing. Items that have been discolored will not be accepted as a return.
Hosiery, lingerie, swim wear, eyelashes, wigs, and certain costumes are considered intimate apparel and cannot be returned due to health regulations.
If you return an item that is not eligible you will not receive a credit, and you will have to pay for the return shipping if you would like the item back after returning it to us.
All items must be returned to us in new resalable condition, with all packaging and tags.
What will be done with my return? Once the item(s) are delivered to our warehouse we will put them into processing to check the condition of the items and eligibility of the service. Shipping charges on original order will not be credited back. When the return is verified as valid we will credit the original payment method. The credit process may take up to 21 days.
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